Privacy Policy Chagee Slot

1 Information We Collect

Chagee slot collects various types of information to enable us to provide a secure, efficient, and personalised service to every user. This information falls into two main categories:

Information You Provide Directly:

• Full name, date of birth, and MyKad number upon account registration.
• Email address and phone number for communication and account verification.
• Residential address submitted during the KYC process.
• Bank account and e-wallet information for processing deposits and withdrawals.
• Identity verification documents such as a copy of your MyKad and bank statements.
• Correspondence with our customer support team.

Information Collected Automatically:

• IP address and device information used to access the platform.
• Browser data including browser type and version.
• Gaming activity history and transaction records within the platform.
• Access timestamp logs, pages visited, and session duration.
• Cookie information used to enhance the user experience.

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2 Purpose of Data Use

Every piece of information we collect is used responsibly and only for legitimate purposes, including the following:

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3 Sharing Information with Third Parties

Chagee slot does not sell or disclose your personal information to third parties for their own marketing purposes. However, we may share certain information with the following parties in limited and controlled circumstances:

• Payment Service Provider: The integrated payment gateways we use require basic transaction information to securely process your deposits and withdrawals.
• KYC Service Provider: Our certified identity verification partners help us authenticate the documents submitted.
• Game Software Provider: Gaming companies that provide game content on our platform may receive the minimum technical data required to operate the games.
• Regulatory Authority: chagee slot complies with all lawful requests from relevant authorities when required by law.
• Cloud Services: Data is stored in secure cloud infrastructure with strict data protection agreements in place.

Every third party we work with is required to comply with data protection standards just as stringent as those we uphold ourselves. We conduct regular reviews to ensure ongoing compliance by all our partners.

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4 Use of Cookies and Tracking Technologies

Chagee slot uses cookies and similar tracking technologies to enhance the user experience on our platform. Cookies are small text files stored on your device when you visit our website.

The types of cookies we use are as follows:

• Essential Cookies: Required for basic platform operations such as login session verification and security. These cookies cannot be disabled.
• Preference Cookies: Saves your preferences such as language selection and display settings so you do not need to reconfigure them each time you log in.
• Analytics Cookies: Helps us understand how users interact with our platform so we can make meaningful improvements.
• Security Cookies: Used to detect suspicious activity and protect your account from unauthorised access.

You can manage your cookie settings through your browser at any time. However, disabling certain cookies may affect the functionality of some parts of our platform.

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5 Data Security and Protective Measures

We take your data security very seriously. chagee slot implements multiple layers of technical and operational safeguards to ensure your information remains protected at all times:

• 256-bit SSL/TLS encryption for all data transmission between your device and our servers.
• Encryption of data stored in databases using modern encryption algorithms.
• Multi-layered access control — only authorized personnel can access sensitive data.
• Continuous security monitoring 24 hours a day, 7 days a week to detect threats promptly.
• Periodic security audits conducted by independent third-party experts.
• A comprehensive incident response plan in the event of a data breach.
• Two-factor authentication (2FA) available for all user accounts.

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6 Your Rights as a User

As a chagee slot user, you have the following rights regarding your personal data. You may submit any requests relating to these rights through our support team:

• Right of Access: You have the right to request a copy of all personal information we hold about you.
• Right to Rectification: You may request that we correct any information that is inaccurate or out of date.
• Right to Erasure: In certain circumstances, you may request that we delete your personal data, subject to any legal obligations to retain specific records.
• Right to Restriction of Processing: You may request that we restrict how we process your data in certain circumstances.
• Right to Object: You may object to the processing of your data for direct marketing purposes at any time.
• Right to Data Portability: You may request that we provide your data in a portable, transferable format.

We are committed to responding to every privacy rights request within 30 working days from the date the request is received. For complex requests, we will notify you if additional time is required.

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7 Data Retention Period

Chagee slot does not retain your personal data longer than necessary for the purposes stated in this privacy policy. The applicable retention periods are as follows:

• Active account information is retained for as long as your account remains active.
• Financial transaction records are retained for 7 years in accordance with legal and regulatory requirements.
• KYC documents are retained for 5 years after the account is closed.
• Customer support communication logs are retained for 2 years.
• De-identified analytics data may be retained for a longer period.

When your data is no longer needed, we will securely dispose of it using methods that ensure it cannot be recovered. This disposal process is carried out in accordance with established industry standards.

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8 Children's Privacy

Chagee slot is a platform designed exclusively for adults aged 18 and above. We do not knowingly collect or process any personal information from individuals under the age of 18. If we discover that a child's information has been collected without valid parental or guardian consent, we will take immediate steps to delete that information and close the associated account.

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9 Privacy Policy Amendment

Chagee slot reserves the right to modify this privacy policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Any significant changes will be communicated to you via email or in-platform notification at least 14 days before the changes take effect.

We encourage you to review this page regularly to stay up to date with the latest version of our privacy policy. Continued use of the platform after any changes take effect constitutes your acceptance of the updated terms.

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10 Contact Us About Privacy

If you have any questions, concerns, or complaints about how we handle your personal data, the chagee slot privacy team is here to help. We take every enquiry seriously and are committed to providing a clear response within a reasonable timeframe.

You can reach us via live chat on the platform or by emailing our support team. All privacy-related enquiries are handled by a dedicated, experienced data protection officer.